Return Policy
Refund Policy
At Frame Watch Works LLC, we strive to provide you with quality products and a satisfying shopping experience. Please review our return policy carefully, as it is governed by the Terms of Service (“Terms”) you agree to upon accessing our website.
***Disclaimer: Our watches are not guaranteed to be waterproof or watertight and may have limited resistance to moisture due to their vintage nature and parts. Exposure to water, high humidity, or extreme temperatures can result in damage. Please note that any damage caused by such exposure is not covered under our return or exchange policy and will render the item ineligible for return.***
1. Return Eligibility
You have 7 days from the date of receipt to request a return. To be eligible for a return, your item must be:
- In its original condition, unworn, and unused.
- Accompanied by all original packaging, including tags and any documentation.
- Supported by a valid receipt or proof of purchase.
- Exposure to water, high humidity, or extreme temperatures can result in damage. Please note that any damage caused by such exposure is not covered under our return or exchange policy and will render the item ineligible for return.
2. Inspection Upon Delivery
We encourage you to examine your purchase upon delivery. If you discover any defects or discrepancies, please notify us immediately, in line with your obligations under the Terms.
3. Reporting Damage
If you believe your item has been damaged during shipping, you must:
- Notify us of the damage within 5 days of delivery.
- Return the item along with all original packaging and paperwork.
Failure to notify us within this timeframe will be considered acceptance of the item as-is. After this period, you will not have the right to reject the item.
4. Alterations and Returns
Please refrain from altering or tampering with the item during the return period. If we suspect that any parts have been modified or replaced, we will not be able to process a return, and you will forfeit your right to a refund.
5. Return Process
To initiate a return, please contact us at frame.watch.works.llc@gmail.com.
Returns must be sent to:
Frame Watch Works LLC
1210 N Taft St Apt 908
Arlington, VA 22201
6. Return Shipping
You will be responsible for all costs associated with the return, including shipping, taxes, duties, insurance, and any other fees. We recommend using a tracked and fully insured shipping method, as you retain responsibility for the item until it arrives back at our facility. Any additional charges incurred for customs or shipping will be deducted from your refund. If tracking numbers are requested, you must provide them.
7. Refunds
Upon receiving your return, we will inspect it to confirm it meets our return requirements. If approved, you will receive a refund through your original payment method within 10 business days. Please note that your bank or credit card agency may take additional time to process the refund.
8. Non-Returnable Items
Items that have been discounted are not eligible for return.
Exposure to water, high humidity, or extreme temperatures can result in damage. Please note that any damage caused by such exposure is not covered under our return or exchange policy and will render the item ineligible for return.
9. Exchanges
We do not offer exchanges as each watch is vintage and difficult to find.
10. Terms of Service Agreement
All returns and refunds are subject to the Terms of Service, which you agree to by accessing our Site. You are encouraged to review these Terms before making a purchase.
11. Contact Information
For any questions or concerns regarding your return, please contact us at: frame.watch.works.llc@gmail.com.
