Return Policy

Refund Policy

At Frame Watch Works LLC, we strive to provide you with quality products and a satisfying shopping experience. Please review our return policy carefully, as it is governed by the Terms of Service (“Terms”) you agree to upon accessing our website.

 

1. Return Eligibility

You have 14 days from the date of receipt to request a return. To be eligible for a return, your item must be:

  • In its original condition, unworn, and unused.
  • Accompanied by all original packaging, including tags and any documentation.
  • Supported by a valid receipt or proof of purchase.

 

2. Inspection Upon Delivery

We encourage you to examine your purchase upon delivery. If you discover any defects or discrepancies, please notify us immediately, in line with your obligations under the Terms.

 

3. Reporting Damage

If you believe your item has been damaged during shipping, you must:

  • Notify us of the damage within 5 days of delivery.
  • Return the item along with all original packaging and paperwork.

Failure to notify us within this timeframe will be considered acceptance of the item as-is. After this period, you will not have the right to reject the item.

 

4. Alterations and Returns

Please refrain from altering or tampering with the item during the return period. If we suspect that any parts have been modified or replaced, we will not be able to process a return, and you will forfeit your right to a refund.

 

5. Return Process

To initiate a return, please contact us at frame.watch.works.llc@gmail.com. 

Returns must be sent to:
Frame Watch Works LLC
1210 N Taft St Apt 908
Arlington, VA 22201

 

6. Return Shipping

You will be responsible for all costs associated with the return, including shipping, taxes, duties, insurance, and any other fees. We recommend using a tracked and fully insured shipping method, as you retain responsibility for the item until it arrives back at our facility. Any additional charges incurred for customs or shipping will be deducted from your refund. If tracking numbers are requested, you must provide them.

 

7. Refunds

Upon receiving your return, we will inspect it to confirm it meets our return requirements. If approved, you will receive a refund through your original payment method within 10 business days. Please note that your bank or credit card agency may take additional time to process the refund.

 

8. Non-Returnable Items

Items that have been discounted are not eligible for return.

 

9. Exchanges

To ensure you receive the desired item promptly, please return the original item for a refund, then make a separate purchase for the new item.

 

10. Terms of Service Agreement

All returns and refunds are subject to the Terms of Service, which you agree to by accessing our Site. You are encouraged to review these Terms before making a purchase.

 

11. Contact Information

For any questions or concerns regarding your return, please contact us at: frame.watch.works.llc@gmail.com.